Policies & Procedures for All Services

The following is a list of my policies and procedures for In-Home Pet Sitting, Dog Boarding & Doggie Day Care. I know it’s a bit overwhelming and I don’t publish these to come off as a stickler, but to avoid any misunderstandings or surprises. I want my clients to be as fully informed as possible. Please read through in it’s entirety before using my service(s). If you have any questions, please feel free to ask.

Note: For All Payments & Fee Structures, including Cancellation Policies please See “Payments & Specials” for all Services Requested

 

IN-HOME PET SITTING or DAILY DOG WALKING Policies/Procedures:

First Step (1):

Please fill out my on-line contact form in its entirety and I will contact you to confirm your reservation. If you leave a reservation request by voice mail or e-mail and have not yet spoken to me directly over the phone or in person, you will then need direct confirmation by me that I have received it. This is to prevent pets being left alone because of a mixed or missed message.

After making an advanced reservation for a pet sit (does not apply to dog walk/play times or regularly weekly visits) with myself over the phone or by email, I will contact you to confirm the dates 24-48 hours ahead of time. If you do not hear from me, you must contact me and confirm the upcoming service. This is very important. We are all human and there could have been a miscommunication on either side and I do not want any pets to suffer because of it.

Current Clients – My preferred method for you to book pet sitting dates is for you to use my on-line contact form. This way I have the complete information I need and in written form. Please do not send me a regular e-mail as I get a large volume of e-mail in my in-box and lots of spam and your request could easily get lost or deleted. Thank you!

New Clients – Please use my on-line contact form to book an initial consult preferably whenever possible at least a few weeks before your intended trip. I will then call you to schedule the service requested. Please note: none of my services can be provided until we have met and all paper work has been filled out & signed. Initial consults are scheduled around my pet care schedule, therefore these appointments normally cannot be set up at the last minute.

Second (2) Step:

Getting Acquainted Initial Consult:

Our initial meeting consists of my visiting your home to get acquainted with you, your pet(s) and your pets routine. I encourage you to write down any questions you may have for me about the service I am providing so that we can go over them at this time. I will also be providing you (in advance through email) with my New Client forms for you to fill out and sign to keep for my records. As well, I will be asking for a copy of your key to keep through the duration of the pet sit. * It is preferred that you make an extra copy of your key for me to keep if you are expecting to use my service in the future. If you decide to have me return it each visit, there will be a charge of $20.00 for pick-up and drop off of key each time you use my service in the future; unless you prefer to either hide it in a safe place or drop it off at my home. For first time clients I will be collecting payment at the time of our initial meeting at your home & thereafter I will accept payment upon my first scheduled service/visit (please see Payments & Specials tab for more details on this).


 

In-Home Visits: Visits are provided between 8:30 AM to 9:00 PM. I can only guarantee specific visit times for those of you who have pets that require medicine at a specific time, such as diabetic clients who require insulin. Or, for those doggie clients who do not have access to outside. For all other pet clients, I ask that you give me a preferred two hour window of time, in either the morning, afternoon, or evening and I will do my best to stay within the perimeters of that time-frame. Pet sit visits average about thirty minutes long. However, visits may run shorter in specific cases such as a shy or nervous cat that is waiting for me to leave. On the occasion where I’ve gotten behind schedule or have time constraints and have to cut a visit short, I try my best to make up that time in the next visit. In some cases I’ve been known to stay longer than thirty minutes, if I feel the pet seems extra lonely or needy that day. In the case of bad weather conditions I will be unable to provide walks for your dog; in this case I will spend our time in other ways, such as cuddling together on the couch while reading or playing safely inside. If you are going away during the monsoon season or winter season, please know that I do not approve of pets being left outside in the cold and rain; unless he or she has some kind of shelter like a garage or shed to keep warm. This does not apply to outdoor cats. All cats and other small pets must be seen at least once a day. All dogs must be seen at least twice a day.

Crated dogs: I do not approve of crating a pet the entire time you are gone on a trip. I believe it is a form of cruelty. If you are crating your dog during work hours and either have myself coming by during the day to let them out or by yourself that is fine. Or, if I am sitting for you and you would like your pet to be crated at night only, this is also acceptable.

***Note: I must be notified of all pets in your household and they will all be considered under my care unless other approved care is arranged for them.

 
 

More Important Facts to Consider:

Job sharing & Third Parties

Please notify me of any other person (relative, neighbor, contractor, cleaning service, child away at college, etc.) having permission to access your home while you are away. This is very important. If anyone else is there, I will need to contact the police for my safety and the safety of your home and pets.

Heidi Historic Home & Pet Care prefers not to job share due to conflicts, problems and liability that can occur. Under special circumstances I may agree but can not be held responsible for the pet(s) being cared for improperly, doors being left unlocked, pets getting loose, items being lost or broken etc. It is much harder to observe the health of a pet with more than one care giver. I ask for written reports on any food given, potty breaks, activities and behaviors to help me give the best care I can.

Heidi Historic Home & Pet Care is not liable and is completely indemnified for any and all liability stemming from the act(s) or failure to act(s) of third parties, whether known or unknown, including but not limited to, friends, neighbors, pool persons, landscapers, housekeepers, utility persons, etc.

Pet & Home Safety

Heidi’s Historic Home & Pet Care will not be held liable for free roaming outdoor cats in the event of injury, illness, loss or death. For their safety it is strongly advised that they remain inside your home during your absence.

All dogs are required to be on a leash when outside except for when in secured owner’s property (fenced in yard) or under special circumstances with owner’s instructions, such as scheduled trips to off-leash doggie park.

It is the client’s sole responsibility to pet proof any areas of the home and property to which the pet has access. This includes thoroughly inspecting fences, gates and latches. As well as keeping the pet confined to a certain room/area, if the pet has displayed any previous signs of behavioral problems such as chewing/destroying items within your home.  Unfortunately, although I do my best to monitor all pets at all times, it is impossible to do so each & every minute of my visit within your home.  And, for this reason, I need to be made aware, prior to a visit, if you pet exhibits any type of behavioral problems, such as: chewing/destruction of items within the home or outside of home, and or any aggression towards other people/animals on walks outside of home.  Heidi’s Historic Home & Pet Care has no liability for any injuries the pet may sustain while in their own home/property nor any property damaged by the pet or injury to other people/pets on their walks, unless the damaged property, or any unforeseen injuries were caused directly by myself or one of my staff members.

I reserve the right to adjust heat or A/C in your home if I think the health of your pet is being affected. Please never leave a space heater on while you are away. They can be fire hazards and I will need to unplug them for the safety of your pets.

I will do my best to find and clean up any accidents made by your pet(s) during your absence; however I will not be held responsible for any damage done by these accidents or by any accidents that are not discovered during a normal walk through of your home. Additionally, while my best will be done to clean any accidents found, I am not a professional carpet/floor cleaner and as such can not be held liable for the quality of the clean up. Please note that Heidi’s Historic Home & Pet Care will do it’s best to clean up an appropriate amount of waste in back yard area. However, if you have neglected to clean prior waste left by your pet(s) over time, Heidi’s Historic Home & Pet Care is not responsible for the clean up of such waste.

Invisible Fencing: If you use invisible fencing you understand the risks involved and that the fence or collars may malfunction, that your pet may get excited or frightened by something and cross anyway and that the fencing does not prevent other animals from entering the yard and possibly harming your pet. Heidi’s Historic Home & Pet Care will not be held responsible for any injury, illness, loss or death of any pet using invisible fencing. The client understands all risks and will take full responsibility for any incidents that may occur, including but not limited to, the injury to any person, damage to any property or injury or death of any other pet.  
 

Sitters & Service

Pet sitting visits are usually done by myself, Heidi D’Angelo, but in the event of a personal situation, time off, illness or injury to myself, another qualified individual may fulfill the responsibilities set forth in the service agreement. On occasion I will now be taking some days off and may have another qualified pet sitter providing some visits.

Heidi’s Historic Home & Pet Care reserves the right to deny service or terminate service for any reason, but especially in the case of safety concerns, financial concerns, unsanitary conditions, or inappropriate or uncomfortable situations.

Any dog bites must be reported to local authorities as provided by law.

 

 DOG BOARDING & DOGGIE DAY CARE Policies/Procedures: 

Getting Acquainted Initial Consult – Temperament ScreeningAll clients must set-up an initial consult – temperament screening with myself, Heidi, before I can accept your pet here at my home for both Dog Boarding or Doggie Day Care, for the safety of all our client’s pets as well as my own pets and home. At this time you will be provided some paperwork/contract to fill out and sign (normally emailed prior to your visit) as well as providing a copy of all vaccinations required, for my records to keep and if planning a boarding service you will be asked to leave a deposit of 50 % of your total fee for service to hold your reservation (please see more details under Payments & Specials tab) .The temperament screening consists of a an evaluation of your dog’s behavior prior to their enrollment for day care or boarding. This is a free evaluation & includes a full day of doggie day care. We feel it’s best to have an entire day scheduled for the temperament screen/initial consult in order to get a true and accurate screening. Once you arrive to your temperament screening please be prepared to stay with your dog for a short period of time, at which point you will leave them in our care for a minimum of of two hours, but again we prefer an entire doggie day care day.

Requirements to be accepted into our Cage-Free Doggie Day Care & Dog Boarding:

• Please, No dogs under Seven (7) Months of age.

•  At this time we are only accepting small to medium sized dogs– up to Twenty 40 pounds (or so, please inquire) or less.

• Dogs must be spayed or neutered.

• Dogs must be completely potty trained, accident free…as a rule (although we are aware there will be an occasional accident once in a while). And Marking is unacceptable.

• Dogs must be well behaved, displaying no signs of Aggression.

We will not accept any pet that is aggressive in any manner, be it through people, food, other dogs or toys. We do acknowledge, however, that all dogs can rough house and play a little aggressive at times, as long as it doesn’t get dangerous, out of control or hurt anyone. We must be informed before hand of any behavioral problems, as we do not want any surprises during the visits.

Because we are a cage-free environment, Heidi’s Historic Home & Pet Care reserves the right, at any time, to turn away or send home any dog client whose temperament we determine to exhibit poor behavior, aggression or any type of incongruity within our environment.

Please bring a copy of your pet’s vaccination history.

The temperament screening is done by appointment only, Monday through Saturday between the hours of 10:00 am – 6:00 p.m (with some flexibility as early at 8am).

Reservations Required

There is a maximum of five (5) dogs accepted in our care at one time. This is a intimate, small environment and we want there to be enough time and attention given to each pet. Therefore, all day care visits need to be reserved at least 24 hours in advance. This is necessary to ensure adequate staffing and to determine whether or not there is room for additional doggie visitors.

Holiday Reservations

Reservations for all holidays must be made at least Fifteen (15) days in advance. If you are reserving space during any major holiday period a $50 deposit will be required for each dog/space that is held. This deposit will be applied to your final bill. Cancellations made less than 10 days prior to scheduled check-in date are non-refundable, as I have reserved that spot for you and therefore turned away possible business that I would not be able to fill at that late of notice.

 

Doggie Day Care Hours:

Hours of operation for Play Dates/Day Care are 8:00 a.m.- 6:00 p.m. You are welcome to schedule a play date/day care anytime between those hours, either for a full day, half day, or by the hour.

Dog Boarding Hours:

Hours of operation for Sleep Overs start at 6:00 p.m and end at 8:00 a.m. Unless you have opted for our 24 hr Dog boarding, whereby hours for pick up/drop off vary.

Items to bring for your pet’s boarding stay: We do not provide food or treats for your pet’s here at Heidi’s Historic Home and Pet Care, as it’s best to maintain a consistent diet for your pet and liability reasons due to allergies, etc. Therefore, you should remember to bring exact portions of food/treats for the entire day’s visit. Also, pack any medicine/vitamins that needs to be given to your pet, unless you choose to administer that before hand at home. It is not necessary to bring personal toys, or dog beds. However, if you have a special toy, blanket or clothing item with your scent on it you would like to bring, that is fine. However, Heidi’s Historic Home & Pet Care is not responsible should another pet destroy any personal belongs, as I cannot monitor the other dog’s for chewing throughout the time of your dog’s stay. There are plenty of comfy dog beds and fun toys available for your pets here.  
 

Use a Leash: For the comfort and safety of all our customers, neighboring businesses and their clientèle, please keep your dog held on a leash when entering or exiting our dog day care/boarding facility.

Take Care of Business: As a courtesy, please have your dog “take care of business” in the morning before arriving at our facility.

Staying Home Sick: If your dog appears to be ill, please do not bring him/her into our Day Care. If he/she appears ill while at our facility, we will call you to pick him/her up or separate the pet from others.

Vaccination Requirements

DPP (Distemper, Parvo virus, and Para influenza), current in the last year; Bordetella, current in the last 6 months; Rabies, current in the last year for puppies and in the past three years for adults Flea and tick monthly treatment; the last one is equally important, as Arizona is known for it’s high desert flea & tick problem. If you choose to come stay here at my home, Heidi’s Historic Home & Pet Care is not responsible for any incurred flea or tick problem, as I can only ask if you have given your pet the proper protection from both.

Responsibility for Your Pet during His/Her Day Care/Over night Boarding Visit(s)

Should your pet, for any reason, destroy any said property of my home, ie. chewing of doggy beds or other items, please be prepared to reimburse Heidi’s Historic Home & Pet Care for the item(s) destroyed. Unfortunately, although I try my best to monitor all pets at all times, it is impossible to do so each & every minute of the day/night. Therefore, to avoid any possibilities for any type of  destruction of property, should your dog exhibit any type of behavioral problem, such as chewing, this would be an immediate disqualification for entering any type of service within my home for both day care & overnight boarding. It is your responsibility to let me know, prior to arriving for a temperament screening, if there is any type of behavioral problem I would need to be aware of.

**While your pet is under my care, I have the authority to care for the pet as I see fit within the time the pet is in my home. And, as such, in my care and under my instruction I will provide not only love, care and attention to help your dog thrive, but also the necessary training required to insure your dog develops the best overall disposition & well rounded personality you could ask for; this is a win win for you as I do not charge extra for my many years of experience with training given during dog’s stay here. However, if you inform me that you are currently using a specific training method with your dog I will do my best to continue that same training protocol, as it’s extremely important to maintain consistency with training.